Privacy Policy

Last Updated: 31st October 2025

Matejic Consulting Group Pty Ltd (ABN: 45 648 783 788) (“MCGX,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website at https://mcgx.com.au (the “Site”), request our services, or otherwise engage with us.

By using our Site or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Table of Contents

Information We Collect
How We Collect Personal Information
Why We Collect and Use Your Information
How We Disclose Your Information
Overseas Disclosure
Data Security
Data Retention
Cookies and Analytics
Your Rights and Choices
Marketing Communications
Children’s Privacy
Changes to This Privacy Policy
How to Contact Us
Complaints

1. Information We Collect

1.1 Personal Information

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. We may collect the following types of personal information:

Contact Information:

Full name
Email address
Phone number
Company name and position/title
Mailing address

Professional Information:

Industry sector
Areas of technical interest (e.g., production optimisation, well integrity, P&A)
Company size and operational details
Professional qualifications and background

Technical and Usage Information:

IP address
Browser type and version
Device information
Pages visited and content viewed
Time and date of visits
Referring website addresses
Click patterns and navigation paths

Communications and Submissions:

Inquiry or contact form content
Email correspondence
Responses to surveys or feedback requests
Information provided when downloading resources

1.2 Information We Don’t Require

You are not required to provide personal information to us. However, if you choose not to provide certain information, we may not be able to:

Respond to your inquiries
Provide you with requested information, whitepapers, or reports
Communicate with you about our services
Consider you for potential business opportunities

2. How We Collect Personal Information

We collect personal information through the following methods:

2.1 Directly From You

We collect information directly when you:

Complete contact forms or inquiry forms on our Site
Request to download whitepapers, case studies, or technical reports
Subscribe to newsletters or updates
Email us or communicate with us by phone
Attend events, webinars, or presentations where we are present
Provide business cards or contact details at conferences or networking events
Participate in surveys or provide feedback

2.2 Automatically Through Technology

We automatically collect certain information when you visit our Site through:

Cookies and similar tracking technologies
Web server logs
Analytics tools (e.g., Google Analytics)
Email tracking (e.g., open rates, click-through rates)

See Section 8 for more details on cookies and tracking technologies.

2.3 From Third Parties

We may receive personal information from:

Publicly available sources (e.g., company websites, LinkedIn, industry directories)
Business partners, industry associations, or conference organisers
Your employer or organisation (when you interact with us on their behalf)
Service providers who assist us with business operations

When we collect information from third parties, we take reasonable steps to ensure they have obtained your consent or are otherwise authorised to share your information with us.

3. Why We Collect and Use Your Information

We collect, hold, use, and disclose your personal information for the following purposes:

3.1 Primary Purposes

To Provide Information and Services:

Respond to inquiries about our consulting services
Provide requested resources (whitepapers, case studies, technical reports)
Discuss potential business opportunities and client engagements
Deliver consulting services when engaged by your organisation

Business Communications:

Send newsletters, industry insights, and technical updates
Provide information about our services, capabilities, and thought leadership
Invite you to webinars, events, or conferences
Share case studies and success stories relevant to your industry

Relationship Management:

Maintain records of our interactions and communications
Build and maintain professional relationships with industry contacts
Understand your interests and preferences to provide relevant information
Manage client relationships and project delivery

3.2 Secondary Purposes

Business Operations and Improvement:

Analyse Site usage to improve user experience and content
Conduct market research and industry analysis
Evaluate the effectiveness of our marketing and communications
Develop new services or improve existing offerings

Legal and Compliance:

Comply with legal obligations and regulatory requirements
Protect our legal rights and defend against claims
Prevent fraud, unauthorised access, or misuse of our Site
Enforce our Terms of Use and other agreements

With Your Consent:

Any other purpose for which you provide express consent

4. How We Disclose Your Information

We do not sell, rent, or trade your personal information. We may share your information with the following parties:

4.1 Service Providers

We engage trusted third-party service providers to assist with business operations, including:

Website hosting and IT infrastructure providers
Email marketing and communication platforms
Analytics and data analysis tools
Cloud storage services
Professional advisors (legal, accounting, consulting)

These service providers are contractually obligated to protect your information and only use it for the specific purposes we authorise.

4.2 Business Transfers

If MCGX is involved in a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction.

4.3 Legal Requirements

We may disclose your information when required or permitted by law, including to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms of Use or other agreements
Protect the rights, property, or safety of MCGX, our clients, or others
Prevent or investigate fraud, security breaches, or illegal activity

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent or direct us to do so.

5. Overseas Disclosure

MCGX primarily operates in Australia, and we store your personal information on servers located in Australia.

However, some of our service providers may store or process data on servers located overseas, including but not limited to:

United States (e.g., cloud hosting, email services, analytics tools)
European Union (e.g., certain software and technology providers)

When we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle your information in accordance with Australian privacy laws. This may include:

Contractual obligations requiring compliance with privacy standards
Using service providers in countries with substantially similar privacy protections
Obtaining your consent where required

By providing us with your personal information, you consent to disclosure to overseas recipients as described above.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from:

Unauthorised access, use, or disclosure
Accidental loss, destruction, or damage
Misuse or interference

Our security measures include:

Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal information (only authorised personnel)
Regular security assessments and updates
Secure storage systems with access controls and monitoring
Employee training on privacy and data protection
Confidentiality agreements with staff and service providers

Please note: While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.

Your Responsibility: If you become aware of any unauthorised access to your information or security breaches, please contact us immediately at enquiries@mcgx.com.au

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements.

Retention Periods:

Active inquiries and communications: For the duration of our correspondence and up to 7 years thereafter for business records
Marketing communications: Until you unsubscribe or request removal from our mailing lists
Downloaded resources: Records of downloads retained for 5 years for analytics purposes
Client engagement records: For the duration of the engagement and up to 7 years thereafter for legal and compliance purposes

After the retention period expires, we securely delete or anonymise your personal information in accordance with our data retention policies and applicable laws.

8. Cookies and Analytics

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our Site and improve your experience.

8.2 Types of Cookies We Use

Strictly Necessary Cookies:

Essential for the Site to function properly
Enable basic features like page navigation and access to secure areas
Cannot be disabled without affecting Site functionality

Analytics and Performance Cookies:

Collect information about how visitors use the Site (e.g., pages visited, time spent)
Help us analyse Site traffic and improve user experience
Information is aggregated and anonymous

Functional Cookies:

Remember your preferences and choices (e.g., language, region)
Enhance functionality and personalisation

Marketing Cookies:

Track your visit to our Site and interactions with our content
Used to deliver relevant content and measure campaign effectiveness
May be placed by third-party advertising networks

8.3 Analytics Tools

We use Google Analytics to collect and analyse information about Site usage. Google Analytics uses cookies to track visitor behavior, including:

Pages viewed
Time spent on the Site
Referral sources
Geographic location (city/region level)
Device and browser information

Google Analytics data is aggregated and does not personally identify individual users. For more information about Google’s privacy practices, visit: https://policies.google.com/privacy

To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

8.4 Managing Cookies

You can control and manage cookies through your browser settings:

Block all cookies
Accept cookies from specific sites only
Delete cookies when you close your browser
Receive notifications when sites try to set cookies

Please note that blocking or deleting cookies may impact your experience on our Site and limit certain functionality.

Browser Cookie Settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and Website Data
Edge: Settings > Privacy, Search, and Services > Cookies

9. Your Rights and Choices

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

9.1 Right to Access

You may request access to the personal information we hold about you. We will provide you with access unless there is a lawful reason to deny your request (e.g., legal privilege, unreasonable impact on another person’s privacy).

9.2 Right to Correction

You may request that we correct personal information if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information and notify any third parties to whom we have disclosed the information.

9.3 Right to Request Deletion

In certain circumstances, you may request that we delete your personal information, such as when:

The information is no longer necessary for the purpose for which it was collected
You withdraw consent (where consent was the basis for processing)
You object to processing and there is no overriding legitimate reason to continue

We may be required to retain certain information for legal, regulatory, or business purposes.

9.4 Right to Complain

If you believe we have breached your privacy rights, you may lodge a complaint with us (see Section 14) or with the Office of the Australian Information Commissioner (OAIC).

9.5 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in Section 13. We may require verification of your identity before processing your request.

We will respond to your request within 30 days. If we cannot fully comply with your request, we will explain the reasons why.

10. Marketing Communications

10.1 Opt-In

When you provide your contact information to download resources, subscribe to newsletters, or inquire about our services, you may receive marketing communications from MCGX, including:

Technical insights and industry analysis
Case studies and whitepapers
Service updates and announcements
Invitations to events and webinars

10.2 Opt-Out / Unsubscribe

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link at the bottom of any marketing email
Emailing us at enquiries@mcgx.com.au with “Unsubscribe” in the subject line
Contacting us using the details in Section 13

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., responses to inquiries, confirmations of resource downloads).

11. Children’s Privacy

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete the information as soon as practicable.

If you believe we have collected information from a child, please contact us immediately at enquiries@mcgx.com.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

Update the “Last Updated” date at the top of this Policy
Post the revised Policy on our Site
Notify you by email (if you have subscribed to communications) or through a prominent notice on the Site

Your continued use of our Site or services after changes are made constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Matejic Consulting Group Pty Ltd

Email: enquiries@mcgx.com.au
Phone: +614 16 777 480
Mailing Address:
Level 12/197 Saint Georges Terrace
Perth, WA 6000
Australia

Website: https://mcgx.com.au

We will respond to your inquiry as promptly as possible, typically within 5 business days.

14. Complaints

If you believe we have breached your privacy rights or handled your personal information improperly, you may lodge a complaint with us.

14.1 Internal Complaint Process

Step 1: Submit Your Complaint
Contact us using the details in Section 13 and provide:

Your name and contact information
Details of the alleged breach or privacy concern
Any relevant evidence or documentation
Your desired outcome or resolution

Step 2: Investigation
We will acknowledge receipt of your complaint within 5 business days and investigate the matter thoroughly.

Step 3: Response
We will provide a written response within 30 days, outlining:

Our findings
Any corrective actions taken
The reasons for our decision

If we require additional time, we will notify you and provide an expected timeframe for resolution.

14.2 External Complaint Option

If you are not satisfied with our response or wish to lodge a complaint externally, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail:
GPO Box 5218
Sydney NSW 2001
Australia

The OAIC provides information and assistance regarding privacy complaints and can investigate complaints about breaches of the Privacy Act.

Summary of Your Privacy Rights

✓ Access – Request access to your personal information
✓ Correction – Request correction of inaccurate or incomplete information
✓ Deletion – Request deletion in certain circumstances
✓ Opt-Out – Unsubscribe from marketing communications
✓ Complain – Lodge a complaint if you believe your privacy has been breached

By using our Site or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.